Terrible CITI Credit Card Customer Service
Written by: Eric Sturgeon
Wednesday, February 22, 2006
So, I have this credit card through Citi ... Normally, I just pay my full balance every month but they were offering me 0% interest for a full year so I maxed it out at $3,000 and put that $3,000 in a high yield savings account (4%+) through ING Direct's Orange account ... That way I'm earning interest instead of spending interest ... My way of sticking it to the man. However, on my last credit card statement from Citi, I noticed a finance charge, the first one I've ever gotten in my life. I called customer servive to see what happened and apparantly my 0% introductory rate was over and now they were sticking it to me at 17% interest. Alright, you bastards got me for one month, now I'll just transfer the balance over to another 0% card so I don't have to take money out of my savings account just yet. But here's where things get ugly ... The customer service rep at Citi WOULD NOT LET ME OFF THE PHONE! Mind you, I was on my cell phone using peak minutes ... The lady said that she sees that I pay more than my minimum every month and I'm a valued customer so they're going to offer me a free month of a service that protects my credit ... Well, I don't what that means, I'll get some bullshit service I don't need for a month and then forget to cancel it and end up paying for it for a few months before I notice it and take it off. I've worked in sales, I know that old trick and I hated pushing that crap on people. I kindly said I wasin't interested ... She wouldn't listen. She kept going on and on and on ... Listen, I said, I don't even need to have a credit card, the only reason I use one is so that I have enough credit built up, so I don't need any of your extra services. No no no, you don't understand the value, she says ... Keeps going and going again. Wow, I say, you must have extremely high sales quotas over there, huh? I called customer service, not a sales department. I'm not interested. AGAIN - she keeps going, as aggressive as ever. I interupt her - OK listen, I don't have time for this, I'm going to end this call now, OK? And what did she do? She hung up on ME! Big mistake Citi! Pissed off customers are bad for business, especially when he has a blog. DON'T DO BUSINESS W/ CITI
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More salespeople ... Great.
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